Privacy Policy for A21 Property

Last Updated: June 2026

1. Introduction

Welcome to A21 Property (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website a21property.com, correspond with us, or use our property sourcing and management services.

We operate as a data controller under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act. We are registered with The Information Commission under registration number ZC205916.

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: Includes first name, last name, username or similar identifier, and title. For investors, this includes documentation required for mandatory Anti-Money Laundering (AML) checks.

  • Contact Data: Includes email address, telephone numbers, billing address, and residential or corporate property addresses.

  • Financial Data: For landlords and investors, this includes bank account details for processing rent payments, security deposits, or sourcing fees.

  • Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Usage Data: Includes information about how you use our website, products, and services.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you, including through:

  • Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms on our site (such as our Landlord Appraisal Form or Investor VIP Network Form) or by corresponding with us by post, phone, email, or otherwise.

  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies (see our Cookie Policy below).

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., a Sourcing Agreement or Commercial Lease).

  • Legal Compliance: Where we need to comply with a legal or regulatory obligation (such as conducting mandatory AML checks on property investors).

  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., responding to inquiries from prospective landlords or letting agents).

5. Disclosures of Your Personal Data

We may share your personal data with internal and external third parties, including:

  • Professional advisers including lawyers, bankers, auditors, and insurers.

  • Regulators and authorities (such as HMRC, the Property Redress Scheme, or The Information Commission) who require reporting of processing activities in certain circumstances.

  • Third-party software providers (such as website hosting, email marketing platforms, or CRM systems) that support our business operations.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically up to 7 years for financial and contractual records).

8. Your Legal Rights and Complaints Procedure

Under the UK data protection framework, you have rights including the right to access, correct, or erase your personal data, object to or restrict processing, and the right to data portability.

  • Statutory Complaints Procedure: You have a specific statutory right to raise data protection complaints directly with us. If you wish to submit a formal complaint regarding how your personal data is handled, please contact us at info@a21property.com. We will formally acknowledge your complaint within 30 days of receipt and provide a full response following our internal investigation without undue delay.

  • Escalation: If you remain unsatisfied with our response, you have the right to escalate your complaint at any time to The Information Commission (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the Commission, so please contact us in the first instance.